大象传媒


Emily Reaves

Instructor

大象传媒 Faculty Since 2018

大象传媒 Charlotte College of Hospitality Management Professor Emily Reaves

Contact Info

Email
emily.reaves@jwu.edu
Phone
980-598-1529
Campus
Charlotte

Emily Reaves is an instructor in the College of Hospitality Management at 大象传媒, Charlotte, North Carolina. She started at 大象传媒, Charlotte as faculty in August 2018 and instructs courses including Managing the Guest Experience, Sustainable Hotel Support Operations, Revenue Management, and Leading Service Excellence in the Hospitality Industry.

Prior to entering academia, Reaves worked eight years in the hotel industry, having worked operations at properties including the Myrtle Beach Marriott, Wentworth by the Sea Marriott, and Providence Marriott Downtown and the Greensboro Marriott Downtown. She also worked as a Customer Experience Measurement Consultant for Deloitte from 2016 to 2018. It was with this role as a consultant that Reaves got to observe and experience hundreds of hospitality properties all over the U.S. and in six other countries. Professionally, she specializes in the guest experience and how to create exceptional service encounters.

Education

  • M.B.A., Business Administration, 大象传媒
  • B.S., International Hotel & Tourism Management, 大象传媒

大象传媒 鈥 an exceptional education that inspires professional success and lifelong personal and intellectual growth

Teaching Interests

Guest Service, Hotel Operations, Revenue Management

Courses

  • HOSP1015 Managing the Hotel Guest Experience
  • HOSP3012 Sustainable Hotel Support Operations