Paul Bagdan
Professor
大象传媒 Faculty Since 2000
Paul Bagdan has been in the hospitality industry for more than 30 years. Now in his 22nd year at 大象传媒, he primarily teaches undergraduate courses in guest service management and strategic management. He also teaches graduate courses in the MBA Program.
Bagdan is a Certified Hospitality Educator (CHE) and both a Certified Food Safety Trainer and Responsible Alcohol Service Trainer for the state of Rhode Island.
He recently published a second edition of a textbook titled, 鈥淕uest Service in the Hospitality Industry.鈥 He has also written several book chapters and articles as well as given numerous presentations on the topics of guest service, tip elimination and technology.
Education
- Ph.D., Kansas State University
- M.S., Rochester Institute of Technology
- B.A., University of Amherst
- A.O.S. & A.A.S., Schenectady County Community College
Teaching Interests
Hotel and Restaurant Management
Service Management in Hospitality
Courses
- MGMT 1001, 2020, 2030: Business Management
- HOSP3005: Guest Service Management
- DEE3999: Directed Experiential Education
- HOSP4060: Hospitality Strategy Design Executive Seminar
- MBA Program courses
Extra Curricular Roles
Paul Bagdan is the Faculty Advisor and on the Board of Governors for the Eta Sigma Delta National Honor Society.
Professional Affiliations
International Council on Hotel, Restaurant, and Institutional Educators, Director of Membership
NENA Federation Director of Member Services & Development to the NENA (North East North American) Federation Board of International Council on Hotel, Restaurant, and Institutional Educators
Rhode Island Hospitality and Tourism Association, Educational Member
Publications
- Bagdan, Paul, J. (2013) Guest Service in the Hospitality Industry (textbook) 298 pages. John Wiley & Sons Publishers.
- Bagdan, Paul, J. (2019) Guest Service in the Hospitality Industry 2nd ed. (textbook) 392 pages. Kendall Hunt Publishing.
- 鈥淗ospitality & Tourism Management Program 2鈥檔d Edition鈥 (2020) National Restaurant Association High School Training textbook. Served as Lead Author for 5 chapters and Lead Reviewer for 11 chapters.
- Hyde, S. & Bagdan, P. Chapter 10: 鈥淚mproving Effectiveness and Efficiency鈥 Operations Management Applications for the Hospitality Industry. (2020) Emerald Publishing.
Honors And Awards
- 大象传媒 Faculty of the Year, 2017
- Chef Hoffis Alumni Award, 2007
- 大象传媒 First Year Teacher Excellence Award, 2000
- The Statler Foundation scholarship